> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trama.so/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent replies

> One setting: whether the agent answers a voice note with a voice note, or always in writing.

The shortest tab of the four, and it decides something customers notice immediately.

<Frame>
  <img className="block dark:hidden" src="https://mintcdn.com/trytrama/sQ8l24qMqxeYvsQa/images/automatizaciones/respuestas-light.png?fit=max&auto=format&n=sQ8l24qMqxeYvsQa&q=85&s=9d0fc0155c97d265c86ddbca850e6b12" alt="Agent replies tab, with the audio and text branches" width="1456" height="817" data-path="images/automatizaciones/respuestas-light.png" />

  <img className="hidden dark:block" src="https://mintcdn.com/trytrama/sQ8l24qMqxeYvsQa/images/automatizaciones/respuestas-dark.png?fit=max&auto=format&n=sQ8l24qMqxeYvsQa&q=85&s=557cad70f3bb34d2fcde445fdd1231cd" alt="Agent replies tab, with the audio and text branches" width="1456" height="817" data-path="images/automatizaciones/respuestas-dark.png" />
</Frame>

## When the customer sends a voice note

* **Reply with a voice note** — the agent synthesizes its answer and sends it as audio, matching how it was spoken to. The voice is the one you set under Identity in [the agent's configuration](/agent/configuration).
* **Always reply in writing** — even if they send audio, the answer comes back as text.

**When the customer writes, the agent writes.** That half isn't configurable, and it's why the diagram only branches on the audio side.