> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trama.so/llms.txt
> Use this file to discover all available pages before exploring further.
# Reminders
> Trama checks the board every hour and nudges the rep when an opportunity has gone quiet. You choose how long quiet means.
An opportunity that nobody touches doesn't announce itself. **Automations → Reminders** is Trama watching for you: every hour it sweeps the board, works out what stage each opportunity is in and how long it's been there, and warns the rep when something has gone quiet for too long.
The master switch turns everything off at once. With it off, no reminder goes out at all until you turn it back on.
## Where they come out
* **Trama Agent** — a normal message inside the conversation. It only works if the rep wrote to the Trama Agent in the last 24 hours: past that, Meta doesn't allow free text and the nudge falls back to a template.
* **Meta template** — always an approved template. It arrives even if the conversation is closed, but it can't be personalized.
## The deadlines
Three stages, each with its own clock. The values below are the defaults; every one of them is yours to change.
**To contact · nobody replied** — default 2 days. This is the only stretch where the alert repeats *every day*: it's the most critical one and it has no cap.
**In contact · they talked, but it's not moving** — default 2 days without follow-up from the rep.
**Quoted · follow-up missing** — three touches after the quote goes out, at 3, 7, and 15 days by default.
These deadlines are not fixed product behavior — they're settings. If your sales cycle is longer or shorter than the defaults, change them here rather than working around them.