> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trama.so/llms.txt
> Use this file to discover all available pages before exploring further.

# Channels

> Trama attends where your customer is. We started with WhatsApp because it's the dominant channel in tourism businesses, and we're progressively adding…

Trama attends where your customer is. We started with WhatsApp because it's the dominant channel in tourism businesses, and we're progressively adding more channels.

| Channel       | Status      | Available on |
| ------------- | ----------- | ------------ |
| WhatsApp      | Available   | All plans    |
| Web widget    | Beta        | All plans    |
| Instagram     | Available   | All plans    |
| Messenger     | Available   | All plans    |
| Email (Gmail) | Coming soon | Business     |

The **Web widget** is an embeddable chat you put on your site: the same agent handles inquiries there, just like on WhatsApp. You set it up and install it from **Channels → Web** (see "Web widget" below). You can also publish your own site with your **Link de ofertas**: your business online, with your packages and your domain.

**Channel cost.** Depending on your plan you get 1 channel (Starter), 3 (Pro) or a custom number agreed with Trama (Business), of your choice among WhatsApp, Instagram, Messenger, or email. The web Widget and the Offer Link are always free. Each additional channel is US\$ 10 per month. See the "Plans" section for details.

## One agent, multiple channels

The same agent attends on all channels with the same information, the same style, and the same logic. No matter what channel the customer writes from, the experience is consistent.