> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trama.so/llms.txt
> Use this file to discover all available pages before exploring further.

# Connection troubleshooting

> Your browser probably blocked the pop-up. Enable pop-ups for trama.so and click 'Connect WhatsApp' again.

## Common errors and how to fix them

**The pop-up doesn't open**

Your browser probably blocked the pop-up. Enable pop-ups for `trama.so` and click "Connect WhatsApp" again.

**The number is already on WhatsApp**

That number might be active on WhatsApp Messenger or WhatsApp Business. If you want to use it in Trama, Meta may ask you to migrate it. If you don't want to touch that number, the simplest solution is to use a new one.

**The SMS doesn't arrive**

Check that the SIM has signal and that the number is correctly entered with the country code. If the SMS doesn't come in, try the voice call option.

**The Meta window closes and Trama doesn't change**

Close the screen, refresh, and check if the number got connected. If it doesn't appear, try again once. If it fails again, contact our support and we'll check at what step the onboarding got stuck.

**Meta asks for business details and I don't know what to enter**

Fill in your business's actual details. Business name, website, Instagram or commercial Facebook page, and general category are enough to move forward in most cases.

## Questions about setup

**Will I lose my current number?**
No. If you use a new number, your current number keeps working on your phone as always. The new number is exclusively for the agent.

**Can I use my current number?**
Technically yes, but that number would stop working in the WhatsApp app on your phone. We don't recommend it unless you have a number you don't use for anything else.

**Do I need a computer?**
For the setup process, yes. Afterwards, everything can be managed from your phone or from Mission Control on any device.

**Do I need a Meta Business Portfolio?**
If you don't have one, the connection process guides you to create it. It's free and takes a few minutes.

**Does Meta approve the number immediately?**
In general, yes. The key part is verifying the number by SMS or call. Some profile or quality reviews may happen afterwards, but that usually doesn't prevent the initial connection.