> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trama.so/llms.txt
> Use this file to discover all available pages before exploring further.

# What is Trama

> Trama deploys specialized AI agents that live in the channels where your team already works. It's not a generic chatbot with predefined answers: each…

Trama deploys specialized AI agents that live in the channels where your team already works. It's not a generic chatbot with predefined answers: each agent is trained with real conversations from the tourism industry and knows how a traveler asks questions, what data is needed to quote, and when to hand off to a human sales rep.

## What Trama does

* **Handles inquiries 24/7.** Your agent responds on WhatsApp at any hour, weekends and holidays included. Travelers never have to wait.
* **Qualifies every lead automatically.** Extracts the key travel data (destination, dates, passengers, budget) and determines whether it's a real sales opportunity.
* **Alerts your team when it matters.** When a lead is qualified, it notifies the assigned sales rep with a complete summary ready for quoting.
* **Organizes your commercial operation.** Every inquiry becomes a visible opportunity on a board, with status, amount, and follow-up.
* **Runs automatic follow-ups.** If a quote doesn't get a response, the system reminds the sales rep to follow up, with clear timelines and priorities.

## What Trama is NOT

* **Not a chatbot.** It doesn't use menus or option trees. It converses naturally, like your best sales rep would.
* **Not a CRM.** It doesn't force you to enter data into a dashboard. Information is captured directly from the conversation itself.
* **Not a replacement for your team.** Trama handles, qualifies, and organizes. Your team quotes, negotiates, and closes.