When it hands off to the sales rep
The agent transfers the conversation to the assigned sales rep when:- It has gathered enough data to qualify the lead (destination + dates + passengers as a minimum)
- The traveler asks to speak with a person
- The traveler asks a question the agent can’t answer
- The conversation requires negotiation or personalized attention
Customization
Each business can customize:- The information the agent knows (destinations, services, policies)
- The tone and style of the conversation
- The handoff rules (when it passes to the sales rep)
- The data it considers mandatory for qualification