How it works
- A traveler writes on WhatsApp. They might come from a Meta ad, your website, or because someone shared your number.
- The agent responds instantly. It greets them, introduces itself as part of your team, and starts naturally conversing about what the traveler needs.
- Extracts key data. Throughout the conversation, the agent gathers the information your team needs to quote: destination, travel dates, number and ages of passengers, approximate budget, city of origin.
- Qualifies the lead. With the gathered data, the agent determines whether it’s a real sales opportunity (hot, warm, or cold) using an automatic scoring system.
- Creates the opportunity. When the lead is qualified, the agent creates an opportunity in Mission Control with all the structured data.
- Notifies the sales rep. The assigned sales rep receives a notification with the complete lead summary, ready to take over the conversation and quote.
What the agent knows
Your agent knows everything you load about your business:- Destinations you handle and their main features
- Services you offer (packages, flights, hotels, transfers, excursions)
- Team business hours
- General policies (payment methods, cancellations, required documentation)
- Any additional information you want it to use in conversations
What the agent does NOT do
- It doesn’t make up information. If it doesn’t have a piece of data, it doesn’t invent it. It says it will check with the team.
- It doesn’t quote. It doesn’t give prices or build budgets. That’s the sales rep’s job.
- It doesn’t book trips or process payments. It doesn’t make hotel, flight, or service reservations, and it doesn’t ask for card details. It can schedule a call with an advisor when your business enables Appointment scheduling.
- It doesn’t replace the sales rep. When the lead is ready, it passes them to the human.